![]() ![]() Given the bad experience I've had, I will also be looking at moving my VPN provider to a different company which is a shame. I also found the details of the Co-Founders so I'll be reaching out to them. I've escalated this to the Privacy Team as the support team are in breach of Article 17 under GDPR ('right to be forgotten') and I will be opening a case to the Information Commissioners Office for further investigation. How on Earth is anyone meant to remember all this information for a subscription purchased 3 YEARS AGO? They claim this is to 'prove' identity, despite many other ways they could do this? Such as sending an OTP to my registered phone? Or just checking the email comes from my registered email address? Personally, I think it's just an excuse to keep your data so they can keep their user count inflated. It generates secure passwords when needed and stores them safely, letting you avoid time-wasting password resets in the future. They however ask you to verify the last transaction on your Nord Account, including amount paid, exact date, payment method, last 6 digits of the credit card, expiry date etc. As generating and remembering strong and secure passwords is not an easy task, we recommend to download free password manager - NordPass. Your data is for your eyes only no one else can access or see it. ![]() All sensitive information is fully encrypted on your device and only then uploaded to the cloud. ![]() You can't delete your account from the online portal and have to contact them (not ideal, but fine). Built for security Use a single Master Password or set up biometrics to protect your passwords, notes, and credit cards stored in your NordPass vault. It is still in its early stages and as such decided to stick with my current Password Manager and try again in a couple years. I have been a happy NordVPN customer for years and decided to give the NordPass product a try. Avoid! Refusal to delete NordPass Account ![]()
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